Versand
VIRTUS — SHIPPING POLICY
Last updated: August 10, 2026
At VIRTUS, every order is made with care and prepared specifically for you. Because our products are made to order, please allow additional time for production before your order ships.
📦 Order Processing
Orders are typically processed and prepared for shipment within 2–7 business days.
During product launches, limited drops, holidays, or periods of high demand, processing may take longer. If there is a significant delay, we will do our best to keep you informed.
🌍 Worldwide Shipping
VIRTUS ships internationally through our fulfillment partner,
We currently offer shipping to many countries worldwide, including Europe, the United States, and other international destinations.
Available shipping methods and costs are calculated at checkout based on your location and the items in your order.
🚚 Delivery Times
Delivery times depend on your destination, shipping method, and fulfillment location.
Estimated delivery times are provided at checkout and begin after your order has been processed and shipped.
Please note that international orders may experience additional delays due to customs, local postal services, weather, or other circumstances outside our control.
💰 Shipping Costs
Shipping costs are calculated automatically at checkout based on:
- Your delivery address
- Products ordered
- Package size and weight
- Available shipping method
The exact shipping cost will be shown before you complete your purchase.
📍 Tracking
Once your order has shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.
You can use the tracking number to follow your package's progress.
🌐 International Orders & Customs
For international orders, your package may be subject to customs duties, import taxes, or other local fees.
Any customs duties or taxes charged by your country are the responsibility of the customer.
VIRTUS is not responsible for delays caused by customs or local authorities.
⚠️ Incorrect Address
Please make sure your shipping address is correct before completing your purchase.
If an incorrect or incomplete address is provided and the package is returned to us or our fulfillment partner, additional shipping costs may apply to resend the order.
📦 Lost or Damaged Packages
If your order arrives damaged or appears to be lost in transit, please contact us at:
Include your order number and, if applicable, photos of the damaged package/product.
We will work with you and our fulfillment partner to determine the appropriate solution.
🖤 Questions?
If you have any questions regarding your order or shipping, contact us at:
VIRTUS
DEFINE YOURSELF.
Character over comfort.